|About Us We are a small company, priding ourselves on our service. If you have any queries do please phone us on 01207-583388 (Monday to Friday) where your query will be dealt with personally by Donna or Suzanne |
Our Contact details:
Alan Godfrey Maps, Prospect Business Park, Leadgate, Consett, Co Durham, DH8 7PW, England
Phone: 01207 583388
Fax: 01207 583399
|Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.|
We accept credit card payment. If you are shopping from abroad, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa, Mastercard and Switch. You may also send your credit card information via phone, fax, or snail mail, or order by cheque.
|Shipping And Handling Within the UK there is a standard post and packing charge of £2.50 per total order. Orders are sent 1st class mail.|
Overseas rates are calculated by Airmail Printed Paper Rate, with a minimum post & packing charge of £3.50(Europe) or £4.50 (Rest of the World). All orders are sent airmail. We do not intend to make a profit from postage rates and will keep these as low as possible. Orders worth £100 or more are sent post free (UK).
|Delivery Schedule Maps are normally sent out 1st class post (or airmail) as soon as we receive your order, typically the same or following working day (ie Monday to Friday). Orders received by 3.30pm are normally sent in that day's post.|
|Tax Charges Our maps are zero-rated for VAT purposes.|
|Credit Card Security All credit card numbers are processed by Actinic Payments powered by CreditCall, a robust and reliable infrastructure, Actinic Payments offers the highest level of functionality of any secure internet payments system. Your card details are not stored.|
|Reaching Us To contact us phone us on 01207-583388 or email firstname.lastname@example.org. Our address is Alan Godfrey Maps, Prospect Business Park, Leadgate, Consett, Co Durham, DH8 7PW, England.|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.
Should you tick the box for our mailing list, we only use your email to send you details of our products. We never disclose your email to any third party.
|Returns Policy In the unlikely event of your map being found to be faulty or damaged in the post we will happily replace it. In this event, or in the case of any other such query, phone us on 01207 583388 (Monday to Friday). Please note, however, that we are not normally able to exchange it for a different map.|
Under the Government's Distance Selling Regulations the customer has a right to cancel the contract and return goods within 14 working days, provided the customer advises us in writing (by post or email), and returns the goods unused, properly packed and at their own expense.